Through the presentation of an innovative service blueprint and different best practices, participants will find inspiration
and additional motivation to implement always higher standards of service excellence in their organizations
They will better understand how to enhance the personalization of service and guest experience in their organization, by leveraging on traditional CRM tools but also new technology such as AI, virtual assistants and chatbots, in particular for the happy many
They will learn useful tips to always create more passion and motivation within their organizations around service delivery
and enhance the role of management
The next workshop will be held on 28 & 29 June 2018
Please fill out the form on the right to receive by email the link to download the Hospitality Service Blueprint brochure.